Last updated: September 2026
14 days to return. Items must be unworn, unwashed and have original tags attached.
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Contact us — send your order number and return request via our contact form.
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Send it back — follow the return instructions we send you.
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We inspect — we'll inspect the returned item on arrival.
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Get refunded — approved refunds go to your original payment method.
This policy is a placeholder template for the Gym x Anime store concept, not legal advice. If selling to UK/EU customers, this generic 14-day policy is not a substitute for statutory consumer-rights requirements (e.g. the UK's Consumer Contracts Regulations or the EU Consumer Rights Directive, which can include a separate cooling-off/cancellation right) — have this policy reviewed by a qualified lawyer for every region you sell into before this store accepts real orders.
Return Window
We accept returns within 14 days of delivery. To be eligible, items must be unworn, unwashed, and in their original condition with tags attached. Where local consumer-rights law grants a longer or different return/cancellation period, that law takes precedence over this 14-day window.
Non-Returnable Items
Items marked Final Sale, gift-with-purchase items, and worn or washed items cannot be returned or refunded. Final Sale status is shown on the product listing before purchase.
How to Start a Return
Contact us through our contact form with your order number, the item you want to return, and the reason for your return. We'll review your request and send return instructions.
Who Pays Return Postage
For items that arrive damaged, defective or incorrect, we cover return shipping and will provide a prepaid return label. For change-of-mind returns, return postage is the customer's responsibility using a trackable shipping method, unless otherwise stated at checkout.
Original Shipping Charges
Original shipping charges are non-refundable, except where the return is due to our error (an incorrect or defective item) or where required by local consumer-rights law.
Damaged, Defective or Incorrect Items
If an item arrives damaged, defective or incorrect, contact us within 1 day of delivery with your order number and clear photos of the issue. We'll arrange a free replacement, refund or the appropriate fix.
Refund Timing
Once your return is received and inspected, we'll process your refund to your original payment method within 5–10 business days. You'll receive an email confirmation once it's issued. Your bank or card provider may take additional time to reflect the refund.
Exchanges
Need a different size or color? Let us know when you start your return and we'll arrange an exchange, subject to stock availability. If the item you want is unavailable, we'll help you with the available return or refund options instead.
